Resources
Student Complaint Process
Learn about the student complaint process at APU Global. Find grievance procedures, contact details, and escalation steps for addressing concerns.
APU Global takes complaints and concerns regarding the institution very seriously. If you have a complaint regarding APU Global, the university has established a grievance process for students that you can find in the APU Global Undergraduate Catalog and APU Global Graduate Catalog under the heading, Student Grievance.
If you have a complaint not addressed by one of the grievance processes identified above, or if you have questions regarding the proper process for addressing your complaint, you may contact:
University contacts
Contact 01
The Office of Enrollment and Student Support studentcomplaints@apuglobal.edu.
Contact 02
The Vice President, Chief Academic Officer at (626) 268-0321 or academicaffairs@apuglobal.edu
These contacts will provide guidance on the process for addressing your particular issue.
View the Student Complaint Information document which provides students and prospective students with contact information for filing complaints with state officials or agencies that would handle any student complaints outside of California.
External review
Accreditor — WSCUC
If you believe that your complaint warrants further attention after you have exhausted all the steps and appeals outlined by the dean of students, academic dean, or the Office of the General Counsel, you may present your complaint to the WASC Senior College and University Commission (WSCUC) at wascsenior.org/comments if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. WSCUC is the agency that accredits APU Global’s academic programs.
State agency — BPPE
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WSCUC or administrators at APU Global, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, bppe.ca.gov, Phone: (916) 431-6959, and Fax: (916) 263-1897.
How escalation works
- 01
Start with the appropriate grievance process
Most concerns are resolved fastest through the process designed for that issue, academic appeals, student conduct, financial aid, accessibility accommodations, or Title IX. Identifying the right channel first usually shortens resolution considerably.
- 02
If your concern is not resolved
When a matter is not addressed by an existing process, or you are unsure which applies, contact the Office of Enrollment and Student Support or the Vice President and Chief Academic Officer. These offices will direct you to the correct process and explain what to expect at each step.
- 03
External review options
Students who have exhausted internal review may contact WSCUC, the university's accreditor, or the Bureau for Private Postsecondary Education. Complaint information and contact details are provided in the document linked on this page.
Statutory notice
NOTHING IN THIS DISCLOSURE SHOULD BE CONSTRUED TO LIMIT ANY RIGHT THAT YOU MAY HAVE TO TAKE CIVIL OR CRIMINAL LEGAL ACTION TO RESOLVE YOUR COMPLAINTS. APU GLOBAL HAS PROVIDED THIS DISCLOSURE IN COMPLIANCE WITH THE REQUIREMENTS OF THE HIGHER EDUCATION ACT OF 1965, AS AMENDED, AS REGULATED IN CFR 34, SECTIONS 600.9 (B) (3) AND 668.43(B). IF ANYTHING IN THIS DISCLOSURE IS OUT OF DATE, PLEASE NOTIFY THE VICE PRESIDENT OF ACADEMICS, 2100 E. ROUTE 66, SUITE 101, GLENDORA, CA 91740.
Frequently asked questions
APU Global has established a grievance process for students, detailed in the APU Global Undergraduate and Graduate Catalogs under the heading Student Grievance. For complaints not covered by that process, you can contact the Office of Enrollment and Student Support or the Vice President and Chief Academic Officer.
If your complaint concerns academic program quality or accrediting standards and remains unresolved after exhausting internal appeals, you may present it to WSCUC, APU Global's accreditor, at wascsenior.org/comments. You may also contact California's Bureau for Private Postsecondary Education for further review.
Most concerns are resolved fastest through the process designed for that specific issue, such as academic appeals, student conduct, financial aid, accessibility accommodations, or Title IX. If you are unsure which applies, contact the Office of Enrollment and Student Support, who will direct you to the correct process.
Not sure which process applies?
The Office of Enrollment and Student Support will direct you to the correct process and explain what to expect at each step.
Contact student support